Returns & Refunds

Custom items

Non-returnable (unless defective)

Catalogue items

14-day return window

Refund speed

Within 5 business days

Start a return

info@blikcart.nl

Custom-Made Items

All products made to your specification through our configurator are custom-made and are therefore exempt from standard distance-selling return rights under EU consumer law.

Custom items cannot be returned or exchanged unless they:

• Arrive materially different from your confirmed, approved specification
• Are defective due to a manufacturing fault
• Are damaged in transit

If any of the above apply, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund.

Standard Catalogue Products

Ready-made products ordered from our standard catalogue may be returned within 14 days of delivery, provided:

• The item is unused and in its original, undamaged packaging
• A return request is initiated from your account order page before the 14-day window closes
• The item was not a sale/clearance item (marked "Final Sale" at time of purchase)

Return shipping is at the customer's expense unless the item arrived faulty. Once received and inspected, refunds are processed within 5 business days to the original payment method.

Damaged or Incorrect Items

If your order arrives damaged or does not match your approved specification:

• Email support@blikcart.nl within 48 hours of delivery
• Include your order number and clear photos of the issue
• We will review and respond within one business day
• Approved claims receive a free replacement or full refund — your choice

How to Initiate a Return

For eligible standard-product returns:

• Log in to your account and open the relevant order
• Click "Request Return" and select your reason
• We'll email you a return shipping label (cost deducted from refund for non-faulty items)
• Pack the item securely and drop it off at any PostNL, DPD, or DHL point
• Refund is processed within 5 business days of receipt